Refund and Returns Policy

Our Commitment

singandsong is dedicated to providing high‑quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we will work with you to resolve the issue in accordance with this policy.

Return Eligibility

General Conditions

To be eligible for a return, the item must be:

• Unopened, unused, and in its original condition.
• Returned within 30 days of the delivery date.
• Accompanied by the original receipt or proof of purchase.

Non‑Returnable Items

The following items cannot be returned or exchanged:

• Personalized or custom‑made products.
• Digital downloads and software.
• Gift cards.
• Items marked as final sale.

Return Process

Initiating a Return

Contact our support team at [email protected] within the 30‑day window to request a return authorization. Please provide your order number, the item(s) you wish to return, and the reason for the return.

Shipping the Return

Once approved, you must ship the item(s) to the address below. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

Return Address:
2146 West 5th Lane
Seattle, Washington 98132
United States

Refunds

Refunds will be issued to the original payment method after we receive and inspect the returned item(s). The processing time is typically 5‑10 business days. Shipping charges are non‑refundable unless the return is a result of our error.

User Responsibilities

When returning a product, you agree to:

• Package the item securely to prevent damage during transit.
• Provide a tracking number if available.
• Notify us promptly of any issues that may affect the return.

Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (206) 423-4585
• Mailing Address: 2146 West 5th Lane, Seattle, Washington 98132, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Washington, United States. singandsong reserves the right to modify this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.